In the workplace, people are expected to solve problems on a daily basis. Describe a situation in which a problem occurred at your workplace.

• What was the problem and (how) was it resolved?
• Take a look at the problem again, and apply the problem-solving process in hindsight. If the process wasn't used, describe how it could have been. Be sure to describe each step:
• Define the problem and its impact. What were the needs/wants in this situation?
• Analyze the problem. What were the root causes? Who could shed more light on the problem?
• Generate solutions. Be creative.
• Evaluate solutions.
• Choose the best action.
• Evaluate the result. How do you know you've made the best decision?
• After reflecting on the problem, do you think you could have come up with a better solution? Why or why not?